Effective Date: June 2026

​

1. PAYMENT TERMS

Payment is due upon completion of service unless otherwise agreed in writing.

Accepted payment methods may include:

• Credit Cards
• Debit Cards
• ACH Transfers
• Zelle
• Approved Digital Payment Methods

1. DEPOSITS

 

Certain services may require a deposit before scheduling.

Deposits are applied toward the final balance.

​

1. CANCELLATION POLICY\

 

More Than 48 Hours Before Service:
No cancellation fee.

 

24–48 Hours Before Service:
Up to 25% of scheduled service amount may be charged.

 

Less Than 24 Hours Before Service:
Up to 50% of scheduled service amount may be charged.

 

Same-Day Cancellation:
Up to 100% of scheduled service amount may be charged.

 

Deposits may be forfeited according to these terms.

1. NO-SHOWS AND LOCKOUTS

 

Appointments where access cannot be obtained may be treated as No-Shows and charged up to 100% of the scheduled service amount.

1. RESCHEDULING

Rescheduling requests made more than forty-eight (48) hours before service are generally accommodated without penalty.

Repeated rescheduling may require a new deposit.

​

1. PRICE ADJUSTMENTS

If actual conditions differ from those represented during quoting, Everline may adjust pricing, revise scope, reschedule service, or decline service.

​

1. SATISFACTION GUARANTEE

If a cleaning quality concern exists regarding work included within the approved scope, the Client must notify Everline within twenty-four (24) hours of service completion.

​

1. RE-CLEAN POLICY

Everline may inspect the concern and, where appropriate, provide a re-clean of affected areas.

This is a Re-Clean Guarantee and not a Refund Guarantee.

​

1. EXCLUSIONS

The Satisfaction Guarantee does not cover:

• Permanent stains
• Hard water stains
• Rust stains
• Mold staining
• Odors
• Existing damage
• Surface deterioration
• Material aging
• Hidden defects
• Wear and tear

1. REFUNDS

Refunds are not guaranteed and are issued solely at Everline’s discretion unless otherwise required by law.

When appropriate, Everline's preferred remedy is to inspect and re-clean the affected area.

1. CHARGEBACKS

Clients agree to contact Everline before initiating a chargeback or payment dispute.

Fraudulent or improper chargebacks may result in collection efforts and legal action.

1. COLLECTIONS

Clients remain responsible for unpaid balances, collection costs, attorney fees, court costs, and related expenses to the extent permitted by law.