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Effective Date: June 2026

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Everline Cleaning Services (“Everline,” “Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store, disclose, and protect information obtained through our website, quote requests, communications, bookings, payment processing, and cleaning services.

By using our website, requesting a quote, scheduling service, submitting information, or engaging our services, you agree to the practices described in this Privacy Policy.

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1. INFORMATION WE COLLECT

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We may collect information that you voluntarily provide, including:

Personal Information

* Full Name
* Email Address
* Phone Number
* Service Address
* Billing Address
* Property Access Instructions
* Communication Preferences

Service Information

* Property Size
* Property Type
* Number of Bedrooms
* Number of Bathrooms
* Service Requests
* Photos Submitted by Client
* Scheduling Preferences

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Payment Information

Payment information may be processed through third-party payment processors.

Everline does not store full credit card information on its systems.

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2. AUTOMATICALLY COLLECTED INFORMATION

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When visiting our website, certain information may be collected automatically, including:

* IP Address
* Browser Type
* Device Information
* Operating System
* Pages Visited
* Time Spent on Website
* Referral Sources
* Website Usage Data

This information may be collected through cookies and analytics tools.

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3. HOW WE USE YOUR INFORMATION

We may use information collected to:

* Provide quotes
* Schedule appointments
* Deliver services
* Process payments
* Respond to inquiries
* Improve customer experience
* Improve website performance
* Send appointment reminders
* Send service confirmations
* Communicate service updates
* Maintain business records
* Prevent fraud
* Enforce agreements
* Comply with legal obligations

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4. MARKETING COMMUNICATIONS

Everline may send:

* Service reminders
* Promotional offers
* Company updates
* Special discounts
* Customer surveys

You may opt out of marketing communications at any time.

Transactional communications related to active services may still be sent.

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5. TEXT MESSAGES AND PHONE COMMUNICATIONS

By providing your phone number, you consent to receive communications related to:

* Quotes
* Scheduling
* Appointment reminders
* Service updates
* Customer support

Message and data rates may apply.

Consent to receive communications is not a condition of purchase.

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6. PHOTOGRAPHS AND PROPERTY DOCUMENTATION

Everline may photograph areas before, during, and after service for:

* Quality control
* Training purposes
* Insurance purposes
* Claim investigations
* Internal documentation
* Chargeback defense
* Legal proceedings
* Safety reviews

Photographs containing personally identifiable information will not be publicly used without consent.

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7. HOW WE SHARE INFORMATION

Everline does not sell personal information.

Information may be shared with:

Service Providers

* Payment processors
* Scheduling platforms
* CRM providers
* Website providers
* Technology vendors

Legal Requirements

Information may be disclosed if required by:

* Court order
* Subpoena
* Government request
* Applicable law
* Law enforcement investigation

Business Protection

Information may be disclosed when reasonably necessary to:

* Enforce agreements
* Investigate fraud
* Resolve disputes
* Protect legal rights
* Defend legal claims

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8. DATA RETENTION

Everline may retain information for as long as reasonably necessary for:

* Business operations
* Legal compliance
* Tax obligations
* Insurance purposes
* Recordkeeping
* Dispute resolution
* Contract enforcement

Retention periods may vary depending on the type of information.

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9. DATA SECURITY

Everline uses commercially reasonable measures to protect information.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Clients acknowledge that information transmission occurs at their own risk.

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10. THIRD-PARTY SERVICES

Our website and business operations may utilize third-party providers including:

* Payment processors
* Scheduling platforms
* Website hosting providers
* Analytics providers
* Marketing services

These providers may maintain their own privacy policies.

Everline is not responsible for the privacy practices of third-party services.

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11. COOKIES

Our website may use cookies and similar technologies to:

* Improve website performance
* Analyze traffic
* Remember preferences
* Enhance user experience
* Measure advertising effectiveness

Users may modify browser settings to manage cookie preferences.

Certain website features may not function properly if cookies are disabled.

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12. GOOGLE ANALYTICS AND ADVERTISING

Everline may use analytics and advertising tools to better understand website usage and marketing performance.

These tools may collect information regarding:

* Website interactions
* Advertising engagement
* Device characteristics
* Referral sources

Users may control certain advertising preferences through applicable platform settings.

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13. CHILDREN’S PRIVACY

Everline services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children.

If we become aware that information from a child has been collected, we will take reasonable steps to delete such information.

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14. CLIENT RIGHTS

Subject to applicable law, Clients may request:

* Access to certain personal information
* Correction of inaccurate information
* Deletion of certain information
* Restriction of certain processing activities

Requests may be subject to identity verification and legal limitations.

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15. BUSINESS TRANSFERS

In the event of:

* Sale of the business
* Merger
* Acquisition
* Reorganization
* Asset transfer

Client information may be transferred as part of the transaction.

Any successor entity shall be permitted to continue using the information consistent with this Privacy Policy.

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16. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Everline shall not be liable for:

* Unauthorized access
* Data breaches
* Cyberattacks
* Technology failures
* Service interruptions

except to the extent directly caused by Everline’s proven misconduct or where liability cannot legally be excluded.

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17. CHANGES TO THIS POLICY

Everline reserves the right to modify this Privacy Policy at any time.

Updated versions become effective upon posting to the Company website.

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Cancellation & Payment Policy

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At Everline Cleaning Services, we reserve your appointment time exclusively for you. To ensure fairness to all clients and our cleaning professionals, the following policy applies:

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Payment Authorization

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By scheduling a service and providing your payment information, you authorize Everline Cleaning Services to securely store your credit or debit card for future charges related to your booking.

Your card will not be charged at the time of booking unless otherwise stated. Once your cleaning service has been completed, the full remaining balance will be automatically charged to the card on file.

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Cancellation Policy

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• Less than 24 hours after your booking: No cancellation fee.

• More than 24 hours after your booking: A cancellation fee equal to 50% of the total service price will be charged to the card on file.

• Same-day cancellations or cancellations after our cleaning team has arrived: Up to 100% of the total service price may be charged.

• No-Show or Unable to Access Property: If our team cannot access the property at the scheduled time due to lockout, incorrect access information, or no response, the appointment will be considered a No-Show and 100% of the scheduled service amount may be charged.

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Rescheduling

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• Rescheduling more than 24 hours before your appointment is free of charge.

• Rescheduling within 24 hours of the appointment may be subject to a 50% resch

Continued use of our services constitutes acceptance of any revised Privacy Policy.